By now, you’ve probably noticed the new look we’ve got going on - a brand new website with a completely different name. Some of you are asking why…Was it because we were bought-out by a monster pharmaceutical company? Did we want to complicate things for our customers? Were we just bored?
No, no, and no. Our team has spent countless hours working behind the scenes to create something truly amazing. Why? Well, because we want to make it fun and easy for people to be healthy. People before products - that’s our belief. We want to create a happy health and beauty store. This is the vision at Vitasave. The team works towards it every day – studying customer insights and reviewing feedback is the key.
“In this industry, the online customer experience was missing,” says Adam Galpin, Brand Manager at Vitasave “We are going to revolutionize the health food store.”
And so, we’re excited to introduce Vitasave.ca! This is more than just a new name and a renovated website, more than a little tune-up, it’s a lifestyle brand and a whole new experience with tons of fantastic new features. Here are just a few of them:
3-Day Shipping Guarantee - Orders within Canada will arrive fast, very fast. This awesome new feature will guarantee that orders being shipped within Canada will arrive in 3 business days or less! It’s nice to finally know when you can expect your next package!
365-Day Returns - Changed your mind about something you ordered? No big deal! Items can be returned up to one whole year later…for free! Now that’s a return policy.
Quantity Savings - Order 4 or more of any item and save. Created for those of you with that one tried and true product that’s become part of your daily routine. Whether it’s your favourite breakfast shake mix or the joint support product that you swear by, add 4 units to your shopping cart for the best value!
And now for some Vitasave Q & A time…
Why did you change your name? We believe in simplicity. We wanted to create a brand name that was simple and easy to understand. We wanted to create a brand that separated us from the Nutraways brick and mortar retail storefronts. We wanted to create a brand that reflected the passionate team of people behind it. A brand that encompassed everything we believe in. And we’ve done this with Vitasave.ca.
What’s the new site design all about? Vitasave.ca is designed to create a shopping experience that will knock your socks off. Creating a fresh new look while keeping it simple and easy to use was the direction for the website. Product categories have been redesigned, so finding what you need is super easy. The Vitasave Blog has been updated and is a great place to read up on community events, learn about cool health tips, and find some fascinating recipes.
What changes can I expect as a customer? If you liked us before, you’ll love us now. You’ll notice new features, like our 365-Day Return Policy, Alternative Product Images, and 3-Day Delivery Guarantee. If you had an account setup on Nutraways.com, you can use your original email address that was connected to the website, and receive a new password by clicking on 'Forgot Your Password?'.
I'm having trouble logging in. What can I do?
Log into the new vitasave.ca system with your email address that was connected to Nutraways.com. If your old password is not working, simply click on 'Forgot Your Password?' option to receive a link to reset your password. If you have further questions, reach out to us. We’d love to chat. Shoot us an email to firstname.lastname@example.org or give us a ring 1-888-958-5405. Welcome to Vitasave!
The Vitasave Team