Frequently Asked Questions

Can I order over the phone instead of online?

You are more than welcome to call the Vitasave Head Office toll-free at 1.888.958.5405 anytime Monday-Friday 9:00 am – 5:00 pm PST and Saturday 11:00 am – 3:00 pm PST. Our Customer Experience Team will be more than happy to help you place your order over the phone.

How long will my order take to arrive?

We work hard to get you your products as quickly as possible. Our warehouse takes 1-3 business days to process your order. After it has been packed up and left our warehouse it takes Canada Post 1-5 business days to deliver! Live in BC or Ontario? Your order should be shipped to you in 2 days. You can check on the status of your order by logging into your account and viewing the ‘My Orders’ section, found on the right hand side of the page.

How does my order get shipped?

Vitasave primarily uses Canada Post Expedited Shipping, to ensure you receive your order within 1-5 business days from when the order leaves our warehouse. Our shipping department will ensure all orders are packaged with, including bubble wrap and cooler packs when needed.

Is it possible to save even more on my order?

Vitasave consistently offers up to 60% off traditional retail prices, however extra savings are available.

  • Check out the Vitasave Rewards Program – by registering for a Vitasave account you’ll instantly receive 100 points. For every dollar you spend you’ll also earn one point, points can then be redeemed on future orders. You can earn even more rewards by referring your friends and following us on social media.

  • Sign up for our Newsletter – by signing up for the Vitasave newsletter you will be the first to know about upcoming sales on the brands you love. We also send out exclusive coupons and promotions, giving you an even better value!

Do you have a retail location?

Yes! We have two store locations. Our North Vancouver store is located at 115 16th St West and our downtown store is located at 551 Robson St. Vancouver.  You are welcome to swing by, we would love to help you find the right health products.

If I don’t like a product can I return it?

We get it, sometimes you order something and it isn’t what you hoped it would be. At Vitasave that is OK! We have a great return policy. Contact us at vitasave@vitasave.ca or toll-free at 1.888.958.5405 and we can arrange for a return and recommend a more appropriate product to help you achieve your health goals. We will accept returns for any reason within 60 days of purchase.

Got more questions or want to say hello?

Do not hesitate to feel free to reach out to us You can call us toll free at 1.888.958.5405 or email vitasave@vitasave.ca. We would love to hear from you and your feedback helps us improve the customer experience.