old-faq

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  • Ordering
  • Shipping & Return
  • Products
  • General

Ordering

What are my payment options?

Visa, MasterCard, American Express, PayPal, Visa Debit cards and of course the Vitasave gift cards.

Will my credit card be charged immediately?

Yes it will…unless you select the ‘Offline Credit Card’ option during checkout. In this case, we will process your credit card manually the following business day.

I’m having some difficulties with the website, can anyone help me?

Our CSE’s (Customer Service Extraordinaires) are here and always happy to help. We’re available from Monday to Friday, between 9:00am and 5:00pm (Pacific Standard Time). Call us toll free at 1-888-958-5405. Prefer email? support@vitasave.ca.

My order hasn’t arrived yet? What do I do?

Let us know and we will put a super Vitasave Investigator on the case! We will do everything in our power to track down your package and find out what’s going on. If you are a do-it-yourself person, get your Vitasave shipping confirmation email and use the tracking number to locate the package – it may be sitting a few minutes away at your local post office.

How do I know my order has been received, processed, and shipped?

Once an order has been placed, an order confirmation email will be sent to your inbox. As soon as your package has left our warehouse, you will receive another email with your tracking number. You can track your package to find out exactly when your order will arrive – isn’t the Internet amazing?

I would love to speak with a real human being…is that possible?

Hu-man? Sorry, Vitasave is comprised entirely of super computer robots. However, if a robot is in the mechanical shop for repairs, we have some fantastic real people who would love to help! Feel free to call toll-free at 1-888-958-5405.

I live really close to the Vitasave HQ, can I pick my order up in person?

Of course! We love to have people swing by for a tour, to pick up an order, or to simply say hello! If you would like to pick your order up instead of having it shipped, leave a note in the comments box during the checkout process: “I’d like to pick up – contact me when ready” - rest assured we can handle it from here!

Do I get a tracking number for my order?

For all of you Canadian customers, you will receive an invoice number once your order has been placed, and tracking number once your order has been shipped. These will be sent to you by email. If you don’t have an email address, let us know and we’ll find another way to update you on your package’s whereabouts!

U.S.A./Overseas Customers: if you have an order that is over $70, you will be given a tracking number.


Shipping & Returns

How much is shipping? How long will it take? Heck, do you even ship to my country?

Please refer to our Shipping Page »

I live in Toronto, and my mother lives in Argentina… I want to send her some supplements. Can I pay, but have them shipped to her address?

Absolutely! We will contact you to make sure you really did intend on sending the order to a different shipping address…no harm in double-checking!

I need to return something...can I?

Of course, and you’ll notice our return policy is pretty awesome! Take a gander »


Products

Any way I can save a buck or two?

Absolutely! If you buy 4 or more of any item you will automatically qualify for a quantity discount.


General

There’s a product I really want! I don’t see it on your website…what now?

Hmm… that’s strange, we could’ve sworn we ordered everything under the sun. Well let’s try to bring it in just for you - let us know what it is!

What about the people behind Vitasave…anywhere I can read a bit about them?

Well… first off, thank you for being so interested in us! Meet the amazing people who make up The Vitasave Team!

Why should I buy my supplements from Vitasave.ca?

Shopping with Vitasave definitely has its benefits! On top of the great savings, fast shipping times, and huge product selection, Vitasave is a company with a customer service focus – powered by people who will do what it takes to make our customers happy.

Learn More About Us »